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Minx450
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New sim no service

I’ve had a replacement sim as it was lost. Put it in my phone following all instructions but still have no service, so unable to text or make calls.

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Emily_G
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Re: New sim no service

Thanks for the post Minx450.

 

Have you been through to activate the SIM card after inserting it in the handset? 

 

Thanks, Emily.

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Minx450
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Re: New sim no service

Hi Emily.

I followed the instructions that came with the SIM but I wasn't asked for a pin & the virgin network never appeared. Is there something else I should be doing?

Many thanks

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Emily_G
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Re: New sim no service

Thanks for confirming, using the forum information we've activated any new SIM cards on the account that are pending.

 

Please let us know how things are in the next 24 hours.

 

Thanks, Emily.

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