Virgin Media Community

[Jos04]

I ordered a new contract on the weekend (first time with virgin) and they have said expected delivery to be Monday 9th November (gone) but saying out of stock online. I haven’t had any emails or updates for new dates of delivery I just would like to know when I can expect to have this new device and when it is expected back in stock please. I’ve tried texting etc and no one can help

[Hollie_B]

Hi there @Jos04 

Welcome to the community and thanks for your post. Apologies for the delay in response and to hear you've been having issues with a delayed order. 

Has this device since been delivered? 

Let us know and we'll do our best to advise. 

Thanks, 

[Jos04]

Hi Hollie 

thank you for getting back to me. I haven’t received my phone yet but have an email saying they hope to get it to me in the next 19 days. Is there a way to receive a clear time frame? I am happy for it to take a while but I need it before 9th December so I can keep my old number. 
thanks!

[Hollie_B]

I see, really sorry about this @Jos04 

I'm afraid that if there has been a delay it will be a stock issue. I'm afraid I'm not able to give a time frame on this, however we will update you when it's ready to be dispatched. 

Thanks for your patience, please let us know if you need any further help. 

Thanks, 

[Jos04]

Hi, I still haven’t received this? It’s supposed to be next day delivery and I am happy to wait but a timescale would be good. I got an email last Friday saying I should get it within 5 days and have heard nothing since. Can someone please tell me when I am getting this? Thanks

[Jos04]

Can you tell me how to cancel this contract?

[Emma_C]

Hi Jos04, 

Really sorry that this hasn't yet been cancelled.

We can take a closer look from here and see what's going on, I'll pop you a personal message and we can take some details from there. 

I look forward to hearing back from you soon.