Hi there,
I called customer services to arrange 3 sim contracts today. I clearly stated that I would like the following plans, as shown on the VirginMedia website:
Sim 1 Unlimited texts and calls. 8GB £9 per month
Sim 2 Unlimited texts and calls 20GB £10 per month*
Sim 3 Unlimited texts and calls 20GB £10 per month *
* £2 per month family discount as our family have Virgin media broadband. All sims to be capped at £0 so the children can’t spend more.
The customer service agent repeated the details of these contracts several times and I reconfirmed verbally too.
What I received via email was nothing like the contracts I agreed: 2GB and 5GB tariffs, at greater costs, with no family discount.
I tried contacting customer services to explain that this email and the contracts themselves were not correct, but I have not been unsuccessful. I spent one hour on the phone trying to speak to someone, one hour over the Message chat (no one responded). I also sent texts to the messaging service number which I saw on here (again, no one responded).
What should I do next? All I want is confirmation of the contracts we agreed. If these contracts cannot be honored, I would like the contracts cancelled.
Whi else should I contact and how?
Many thanks