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sukpmp
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New SIm

I have misplaced my SIM and forgotten my account password both at the same time. How can I reset the password without a SIM card?

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Corey_C
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Re: New SIm

Hi sukpmp,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have misplaced your SIM. I can get one ordered for you. What password are you needing help with, do you mean the site password? You can reset this by the forgot password option. https://mobile.virginmedia.com/ecare/forgetPassword

 

If not then I'll send you a PM to get your mobile account details,

 

Cheers,

Corey C

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