Menu
Reply
Sunflower1247
  • 2
  • 0
  • 0
Joining in
151 Views
Message 1 of 4
Flag for a moderator

New SIM sent to old address

Hello,

I have not received my new SIM so it either got lost or was probably sent to my old address.

Could someone please help? I cannot get hold of anyone at customer service.

 

Many thanks

0 Kudos
Reply
Corey_C
  • 3.66K
  • 199
  • 302
Forum Team
Forum Team
111 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: New SIM sent to old address

Hi Sunflower1247,

 

Thanks for your post and for reaching out to us at the Community Forums. Sorry to hear that you have not received a replacement SIM card. I'll send you a PM to get your mobile account details.

 

Cheers,

Corey C

0 Kudos
Reply
Sunflower1247
  • 2
  • 0
  • 0
Joining in
106 Views
Message 3 of 4
Flag for a moderator

Re: New SIM sent to old address

Thanks Corey. This has been solved today by customer service.

 

0 Kudos
Reply
Corey_C
  • 3.66K
  • 199
  • 302
Forum Team
Forum Team
101 Views
Message 4 of 4
Flag for a moderator

Re: New SIM sent to old address

Ah OK, thanks for replying and the update. Glad to hear this has been solved.