I got my new SIM yesterday. All I was told was to put the SIM in my phone. It didn't work. Spent most of yesterday afternoon waiting and trying to find out why? Couldn't get hold of anyone from Virgin. Finally got through this morning but,apparently, my security answers were wrong so they wouldn't help me. Phoned back again. Was told the SIM hadn't been activated. Now it has but could take 24 hours before it works so that'll be 2 days without my phone. Not good as I'm getting on and with health issues during a serious pandemic.
seems we are having the same issues with the new sim Virgin insisted we change over to - our incoming calls now go straight to voicemail - did anyone get this issue resolved and how the hell do you get hold of anyone at Virgin 😞
When I put my new sim in, my phone didn't work. Took ages and a few attempts to get through to anyone. I was told I'd obviously broken the phone when I put the sim in so I had to take it to a phone shop for them to check it. This was when we were in full lockdown. My phone had become so full of updates etc that it wasn't storing more than half a dozen photos so I was thinking of getting a new phone anyway. The sim does work in that.