I have also received 2 texts from Virgin telling me they have set up voicemail for my number, plus another text reminding me to put my new SIM in my phone as I only have 30 days to do so. It directs me to virginmedia.com/simhelp which is of no use whatsoever as it does nothing to help at all.
I am currently using my old SIM card as the new one gave the message shown in post 1 of this thread.
STILL waiting for Virgin to reply with my unlock code, after 8 days (and counting) I think they've missed their 72 hour deadline.
I now have just 20 days left of the quoted 30 days for Virgin to help unlock my phone; have had no response or help so far (in a previous thread that lasted over a month!), so I would appreciate SOMEONE from Virgin looking into this please?
Just received a text from Virgin warning me to insert new SIM within 18 days or my phone will be cut off! Nice one!!!
It's already taken over a month to pass Virgins' security and website to try and sort this out. My wife has had to act as intermediary (when she's not at work) as Virgin won't talk to me as they stuck my phone on her account; you can't make this stuff up, it's farcical. There's data protection and then there's common bloody sense! We asked why I couldn't have my own account number...still waiting for an answer!
Still waiting for replacement phone, as my old phone is deemed obsolete (works just fine until this SIM fiasco), although Virgin can't tell me what phone they're sending. If I don't receive this phone within this new 18 day deadline I presume I'll need another new SIM as I wouldn't have been able to activate the current one in the allowed time? Then this whole process starts all over again.