Virgin Media Community

[nmcculloch]

i have just renegotiated my VM contract and this will mean a new SIM for my phone.  My phone already has an O2 SIM. My existing O2 Contract is of lower quality to the new O2 SIM via the VM Contract. Therefore, I want to replace my existing O2 SIM with the new one. via VM. The last thing i want to do is have to pay for 2 O2 SIMS.... Can I port an existing O2 number to the new O2 SIM? I feel i am about to be sucked down an O2/VM rabbit hole....

Has anyone been through this scenario already?

Nick

[enlli]

No. You cannot do an internal port. The only work around is to PAC out the old SIM onto something like a cheap PAYG with another network and when complete PAC back in onto the new SIM 

[Steven_L]

Hey @nmcculloch,

Welcome back to the community and thanks for taking the time to post here on the forums.

@enlli, has summed this up perfectly, I cannot add anything else to the point made.

Regards,

Steven_L

[pcg33kuk]

On o2 you can do this, but you will have to pay off your existing contract, and any termination fees associated with

Have a look on the o2 community and one of the Guides which is MIgrating and porting your number to the new o2 contract.

https://community.o2.co.uk/t5/Welcome-News/Migration-amp-porting-into-O2/td-p/1236062

[nmcculloch]

This problem must be coming up more and more now that VM/O2 are together. You would have thought there would be a simple way of resolving this.  Can I therefore cancel the O2 bit of my new contract with VM that I took out today?  Basically the O2 SIM is pointless to me.

[BenMcr]

As far as I understood it, if you already had an O2 account with any existing Pay Monthly plans, then it's that account that can be 'Supercharged' and linked to your cable services via O2 (either My O2 or via O2 Customer Services). You shouldn't need to take out another O2 SIM to get a Volt bundle deal with Virgin Media.

I'd suggest you speak to O2 Customer Services (0344 809 0202) to work out what can now be done - it's possible they can cancel the new SIM and link your existing SIM. That would avoid any PAC or EDFs.

There is a 14 day cancellation period for new SIM sales on O2

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Can I return my sim only contract?

If you’ve taken out a sim only contract in store, over the phone or online, you can change your mind within 14 days of receiving your order. If you do want to cancel your agreement, contact us to let us know and we’ll get it sorted. We won’t ask you to return your sim, all you need to do is cut the sim in half once it’s stopped working.

We’ll give you back all the payments you’ve made, apart from any buy-out fee from your previous contract or any express delivery charges. You also have to pay any usage charges you’ve had in that time.

[nmcculloch]

Cancelled the new O2 SIM that was issued when re-negotiating the VM contract. I SHOULD HAVE been asked at that point if I already had an O2 Contratc.. VM failed me there...

[BenMcr]

Can you now not apply for Volt benefits through that SIM in My O2?

https://www.o2.co.uk/virgin-media-o2

Already with Virgin Media broadband and O2 Pay Monthly mobile?

Check your eligibility and activate your Volt benefits in My O2, at no extra cost. To be eligible, your O2 Pay Monthly plan must be registered in the same name and to the same address as your Virgin Media broadband.

[nmcculloch]

I have done. O2 are instigating an "investigation" that could take up to 2 weeks.  All because VM agent didnt ask me if I had an existing O2 account when setting up new contract, giving me a pile of hassle trying to get it resolved.

[BenMcr]

Agreed it's not a great situation, I hope it gets sorted for you and you get the setup you expect.