Virgin Media Community

[Dmwpep]

Virgin have switched my phone network and in the area i live in the new networks are unacceptable, can someone please contact me about ending my contract please?

[enlli · Accepted solution]

If you have switched you will be on Vodafone 

Coverage here

https://www.vodafone.co.uk/network/status-checker

The team on here will not be able to deal with disconnections which need to go through 789

[Dmwpep]

It's no good posting the link to the coverage checker, I've never used one of those that says anything but full coverage no matter where you are. I only joined Virgin to be specifically on the EE network, nothing else is acceptable for my needs, Virgin have now rendered my mobile useless for what I need it for, changing my contract without my knowledge, let alone consent.

[Travis_M]

Hi @Dmwpep

Thanks for posting on our community forum!

Could you check the above coverage checker for me please?

Regards

[Dmwpep]

Ive never used a coverage checker that ever told the truth, they are a joke and do not reflect any real world experience  customers experience. 

[Dmwpep]

Im posting this from a high spot in my area, with 2g, a soon as I move to the area I spend most of my days I will be out of signal, something which wasn't a problem with EE. Which was the whole point of joining Virgin.

[enlli]

This checker is fairly honest

https://checker.ofcom.org.uk/en-gb/mobile-coverage

[Travis_M]

Hi @Dmwpep

Thanks for the reply

The coverage checkers certainly do work - do you experience the signal issues in other places outside of your property?

Regards

[Dmwpep]

Im sorry if I sound angry,  but I am,  Virgin essentially cut off my phone in the areas I spend 90% of my life. 

[Dmwpep]

And yes the checker says everything is fine and I'm imaging the lack of coverage in my workplace where I spend over 12hrs a day.