on 10-01-2022 14:38
Virgin have switched my phone network and in the area i live in the new networks are unacceptable, can someone please contact me about ending my contract please?
Answered! Go to Answer
on 10-01-2022 14:58
If you have switched you will be on Vodafone
Coverage here
https://www.vodafone.co.uk/network/status-checker
The team on here will not be able to deal with disconnections which need to go through 789
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on 10-01-2022 14:58
If you have switched you will be on Vodafone
Coverage here
https://www.vodafone.co.uk/network/status-checker
The team on here will not be able to deal with disconnections which need to go through 789
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-01-2022 15:03
It's no good posting the link to the coverage checker, I've never used one of those that says anything but full coverage no matter where you are. I only joined Virgin to be specifically on the EE network, nothing else is acceptable for my needs, Virgin have now rendered my mobile useless for what I need it for, changing my contract without my knowledge, let alone consent.
on 10-01-2022 15:03
Hi @Dmwpep
Thanks for posting on our community forum!
Could you check the above coverage checker for me please?
Regards
on 10-01-2022 15:05
Ive never used a coverage checker that ever told the truth, they are a joke and do not reflect any real world experience customers experience.
on 10-01-2022 15:10
on 10-01-2022 15:14
This checker is fairly honest
https://checker.ofcom.org.uk/en-gb/mobile-coverage
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on 10-01-2022 15:16
Hi @Dmwpep
Thanks for the reply
The coverage checkers certainly do work - do you experience the signal issues in other places outside of your property?
Regards
on 10-01-2022 15:18
Im sorry if I sound angry, but I am, Virgin essentially cut off my phone in the areas I spend 90% of my life.
on 10-01-2022 15:21
And yes the checker says everything is fine and I'm imaging the lack of coverage in my workplace where I spend over 12hrs a day.