16-12-2021 20:32 - edited 16-12-2021 20:38
Some clarity on timing, process and legal position. In our local town, we're aware that VM are moving away from EE to Vodafone first and then probably O2 in the future.
Both networks are very poor in our town. Questions:
Cheers, Rob.
on 16-12-2021 20:21
on 16-12-2021 20:54
1. They are playing shy on giving exact dates.
2. Those that have changed received no notice
3. In most cases a new SIM card will not be required. You will be notified if you do.
4. So far no cancellations of contract.
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16-12-2021 21:06 - edited 16-12-2021 21:07
You will more than likely just be changed. That's what has happened to date.
If you are out of contract you can get a PAC code now as they are valid for 30 days.
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on 16-12-2021 21:06
Thanks for that - their communication and transparency on this is pretty poor. The post on our community FB is active now. Two people so far have reported that their phone stopped working without notice. So they contacted VM and were advised their SIM had failed and that they needed a new SIM. Transpires the SIM had not failed but VM had moved them off EE (maybe to O2) without notice and that's why their phone stopped - their old SIM stopped working.
New SIM arrives and signal is horrible. One of them has got in touch with VMB and they switched his account back to EE and magically his old SIM started working. Lucky he kept it...
But a supplemental question - this person who asked to be switched back - is this a very short term thing and they'll be forced to switch soon anyway? Or is there some legal part of the contract that means VMB have to keep supplying an EE service? But until when - end of contract or forever or some other time? My contract is monthly...
My phone is my lifeline to family and can't risk it been cut off for even a day.
on 16-12-2021 21:11
Sorry another question - are they moving people to O2 or Vodafone? I thought they had a 5 year deal with Vodafone and were using that until the merger with O2 was complete. Or has that now changed and they can use O2?
on 16-12-2021 21:11
All moves are to Vodafone. The move to O2 is quite a way off as the deal with Vodafone was for 5 years.
The contract with EE finishes next month so any move back will be temporary
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on 16-12-2021 21:17
If you are in a 30 day rolling contract I would suggest getting a PAC code to move. They are valid for 30 days.
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on 16-12-2021 21:19
on 09-01-2022 12:54