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Mobile phone help

Hi,

I could with some advice please. I have a sim only deal and it is fully paid up, but I can’t make calls, send texts, or use my data. I have checked the coverage in my area and it is ‘excellent’. I have done a soft reset on my phone. I have taken the SIM card out, wiped it, blown in the hole in case of dust and obviously put the sim back the correct way. I have checked all the settings and made sure there is no software update to be done. I have tried speaking to customer service, but they won’t speak to me as the security question doesn’t match (I suspect that someone at VM had misheard or had fat fingers and incorrectly inputted the wrong information). Any ideas?

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Re: Mobile phone help

Check to see if there's maintenance or problems in your area

https://myaccount.ee.co.uk/networkchecker/checkservice

If that shows nothing you could have a faulty sim card.

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Message 3 of 6
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Re: Mobile phone help

Hmmm there doesn’t seem to be any network issues so I’ll ask for a new sim to be sent and hopefully that will do the trick.  Thank you. 

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Re: Mobile phone help

Hi Dunnodoi,

 

Thank you for your post and welcome to the community.

 

I'm sorry to hear that you're having issues with using your services. 

 

Have you been to have a new sim card ordered? If not please do let me know. 

 

^Martin

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Re: Mobile phone help

Hi, 

I’ve not gotten round to it yet. 

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Re: Mobile phone help

No worries. 

If you do still a need new SIM card then please reply let us know and we can do this via a personal message.

Or you can text our team on +44753 301 6422 from any working SIM. 

Thanks. 

Emma_C - Forum Team