on 20-11-2020 14:57
I tried to call a contact with Uk mobile number . Got a Belgium voicemail saying it was unavailable . Tried to text the Virgin text messaging service and the number was mysterious also changed to a + 32 number . So I cannot even contact the helpline
Answered! Go to Answer
on 20-11-2020 15:34
Because Virgin SIM cards are programed by Proximals of Belgium and iOS gets confused for some reason
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on 20-11-2020 15:21
Bet its a iPhone
Goto
Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming" -> tap "Select Mode"
I found "automatic" was selected by default.
Tap manual -> then choose National.
If National is not there choose Virgin
Reboot the phone afterwards
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on 20-11-2020 15:29
Thank you I have done as you suggested but I am still really puzzled why it should convert the number - it is not just that it is adding a country prefix to it - it is changing the whole number which is weird
on 20-11-2020 15:34
Because Virgin SIM cards are programed by Proximals of Belgium and iOS gets confused for some reason
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 03-10-2021 09:28
Thanks for the insight, Enlii…
…however, what’s the resolution to this?
on 03-10-2021 09:38
Thanks for your post @SteveECrane, and a very warm welcome to you.
Have you attempted the fix that @enlli provided earlier in the thread;
Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming" -> tap "Select Mode"
I found "automatic" was selected by default.
Tap manual -> then choose National.
If National is not there choose Virgin
Reboot the phone afterwards
Kindest regards,
David_Bn
on 08-10-2021 13:33
Yes, David_Bn, I performed the steps a moment ago and it appears to have worked! Thank you.
Sorry for not responding sooner - I've been ill and not up to much for the past few days!!!
Kind regards,
Steve.
on 08-10-2021 13:39
Great to hear this has helped Steve,
Hope you're feeling better 🙂
Alex_Rm
on 03-11-2021 10:45
Hello
Im just looking to find out how I can obtain a refund for a call made to Belgium please? I called a previously dialed number already stored in my phone and a confused lady in Belgium answered my call! I was trying to call my vets and upon looking at the number, the dialing code was changed to +32! I have followed the steps on this thread to rectify this within my phone (thank you) but I’m struggling to find out how to contact virgin for a refund if anyone has any suggestions?
thank you
jen
on 03-11-2021 11:49
Hi @JenA0605,
Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you've experienced this issue.
Can you tell us if you have an iPhone at all? As this is a known iPhone issue where some numbers are input in the wrong format.
Please let me know if you can.
Thank you.