on 02-04-2022 15:06
Hi, I'm currently in the EU (normally live in the UK) and my mobile data is barely working. It says I have 4G but I can't load anything at all unless i go into my phone menu and switch mobile data off then on again. When I do that, it usually loads any site but just very briefly - I have to turn it off and on again to get it to load a further page. However occasionally it will just work more consistently when I'm using an app like Twitter or TikTok, maybe for a few minutes or longer - until suddenly it just stops again. I have no problem with data in the UK and I have my roaming set to on etc. Please help! Thank you.
on 02-04-2022 15:25
Thanks for posting on our community forum!
Sorry to hear about this, are you experiencing these issues when using the phone in certain locations?
Regards
on 02-04-2022 15:47
In all locations
on 02-04-2022 15:53
Thanks for your reply!
Do you experience any improvement at all throughout the day or is the signal poor from start to finish? It does seem quite strange that you have to switch the mobile data setting off and on.
Regards
on 02-04-2022 16:02
It happens all throughout the day, but occasionally the internet will randomly last for longer. It's not a lack of signal though by the way, I have full 4G. Please see picture.
on 02-04-2022 17:10
Thank you for letting us know @dogboywifiprobz
Are you able to let us know where in the EU you are currently based? You may also find the following link useful https://www.virginmedia.com/help/virgin-mobile-turn-on-roaming
Thanks,
on 02-04-2022 17:43
I'm in Germany but it happens in every EU location I've been in, including Spain, France and Majorca.
on 02-04-2022 17:52
Thank you for letting me know @dogboywifiprobz
Did you enable roaming as seen here https://www.virginmedia.com/help/virgin-mobile-turn-on-roaming? Also, do you experience any issues with both calls and texts while abroad?
Thanks,
on 02-04-2022 18:16
No issues with calls or texts, just data.
on 02-04-2022 18:17
And yes roaming is enabled