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Evo80
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Mobile cancellation

  • My elderly mother 92 is trying to cancel her mobile, unfortunately she cant recall all her security questions. Help desk is not being at all helpful. How should she proceed.
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John_GS
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Re: Mobile cancellation

Hi Evo80

 

Thanks for posting and welcome to the community. I am sorry to hear of the issues with the cancellation. If security cannot be passed, a letter would be sent to the account address. Has this been done?

 

Kind regards,

John_GS
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