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Mobile Telephone Email Missing

I was sold a handset on Saturday and was told I'd receive an email to sign a contract. No email was received. I have been going around and around on your live chat, being passed from team to team. Please advise. 

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Re: Mobile Telephone Email Missing

Please please please take my advice. Cancel it all and go to another company.

I signed up 3 weeks ago for a new contract and I've had nothing but problems.

I'm 3 weeks in to my contract and I'm trapped, Virgin aren't contactable, they aren't helping at all, and I am stuck.  I've been called a liar, fobbed off and hung up on more times than I can count.

Waiting for the Ofcom certified independent adjudication service to investigate now.

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Re: Mobile Telephone Email Missing

Hi Keldawe,

 

Welcome to the Community and thanks for getting in touch. 

 

We can definitely look in to this for you. 

 

As I am going to need to ask some account specific question I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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