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Becky-Lou77
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Mobile Data not working since returning from holiday

Hi,

My mobile data has not worked since returning from France. I have tried resetting the handset, removing the sim, turning mobile data on and off but nothing.

I can make calls and texts and the WIFI works fine.

Have searched this forum and what feels like every page on the Virgin site. At the end of my tether.

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DJ_Shadow1966
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Re: Mobile Data not working since returning from holiday

Hello

Which phone do have is it Android or an Apple iPhone ?

For Android do the following

Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iPhone do the following

Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

Regards Mike

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Becky-Lou77
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Re: Mobile Data not working since returning from holiday

Thanks  Mike, but this didn't work 😞

I have Android. Still saying no internet when I turn off WIFI

I do live in a low strength area though so I will go for a drive and try it

 

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