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Missing mobile phone

I sent my phone of for repair over 6 weeks ago. It’s a Galaxy A50. The screen wouldn’t scroll for me to use the phone or the apps. and it wouldn’t even switch off. I posted it to Samsung in Sheffield. I pay £10 a month for something I don’t have - and it is insured, as I purchased it in January this year.

Ive my DD until I either get it repaired, and returned or replaced. Could someone help me with this ?

I did go to the Virgin Mobile in Solihull with.

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Re: Missing mobile phone

Hi there :@painter1 

 

Welcome to the community and thank you for your post. Apologies for the delay, we've been very busy helping all community members as quick as we can. 

 

Sorry to hear that you've not heard back about your handset repair. I appreciate this would be frustrating. I can take a look in to this for you - I'll send you a private message to take some details and see what's going on. 

 

Thanks, 

 

 

Hollie - Forum Team


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Message 3 of 8
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Re: Missing mobile phone

Thank you :@Painter1 

 

Just to clarify - we're not able to find any record of this repair. If you have sent it to Samsung directly it would be Samsung that you would need to speak to in regards to this handset. 

 

Please let us know if you need any further help. 

 

Thanks, 

Hollie - Forum Team


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Message 4 of 8
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Re: Missing mobile phone

I sent it to the Samsung factory in Sheffield. Do you have there details ? 

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Re: Missing mobile phone

Did anyone tell you to send it there @Painter1 ?

Do you have proof of delivery?

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Re: Missing mobile phone

The address was on the warranty card, which I signed and sent with the phone.

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Re: Missing mobile phone

I posted it recorded delivery 

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Re: Missing mobile phone

Hi @Painter1 

 

You can see the information for Samsung repairs here. Please let us know if you need any further help or support 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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