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Larisaturcu
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Lost sim

Hi. I am in holiday and I lost my sim. How can I get a new sim ? I can’t contact virgin media? Thank you

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DJ_Shadow1966
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Re: Lost sim

Hello

If you are in the UK then will not be an issue, if you are on holiday abroad then see below -

I am afraid that VM cannot send out a SIM when you are not in the UK, even if they could I am afraid that as all SIMs are not activated when sent out, they will only activate when connected to their home UK network, the only way around this is for VM to send the SIM to a family member or friend and for them to place in a phone to activate it and then for them to forward the activated SIM to you.
Can you let the forum know if this can be done and then a member of the VM forum team can arrange the replacement to be sent to a UK address.


Regards Mike

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