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gc95
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Lost sim swap

My gran had a new sim sent out but accidentally threw it out along with the letter. She's elderly and hard of hearing. Whenever I call i get an automated message followed by a text which leads me to a website which tells me to call the same number again. I thought I had filled out a form for a replacement but haven't had any confirmation that this has been received. I want to know if a new sim can be sent out and how to get this done.

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Gareth_L
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Re: Lost sim swap

Hello gc95

Thank you for bringing this matter to our attention 

I am happy to say we can get a new Sim sent out here for your Gran 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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