Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
71 Views
Message 1 of 3
Flag for a moderator

Locked out of voicemail

I received a new SIM card today which I have put in my phone. 

When I tired to record a new voicemail message I was asked for a PIN. I tried my old SIM PIN which failed so I tried 7890 twice which also failed, now  am locked out of my voicemail. What should I do?

I don't have the time to spend waiting on the phone to Customer Services 

0 Kudos
Reply
  • 5.2K
  • 783
  • 1.41K
Very Insightful Person
Very Insightful Person
64 Views
Message 2 of 3
Flag for a moderator

Re: Locked out of voicemail

Have you the PUK Code. You can use that and set a PIN of your choice

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 20.62K
  • 2.18K
  • 4.05K
Very Insightful Person
Very Insightful Person
56 Views
Message 3 of 3
Flag for a moderator

Re: Locked out of voicemail

If you dial the correct Voicemail number from your mobile it shouldn't by default ask for a PIN.

However there are different Voicemail numbers for the older SIMS and the new ones

https://www.virginmedia.com/help/virgin-mobile-voicemail

If you have a new SIM try dialling +447458333222 from your handset. If that works you'll need to reset the number your phone dials when calling Voicemail

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply