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Very Insightful Person
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Message 21 of 32
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Re: Locked out of voicemail abroad - PIN reset?


@PEC wrote:

I used to dial 222 then roaming started and I had access to my voicemail.


What happens when you dial the full Voicemail number for the SIM you have:

https://www.virginmedia.com/help/virgin-mobile-voicemail

If you need the full voicemail number, if you've had a new SIM since December 2017, dial +447458333222.

If you joined us before December 2017 and haven't changed your SIM dial +447953222222.

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I work for Virgin Media - but all opinions posted here are my own
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Forum Team
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Message 22 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hay @BenMcr!

 

This may actually clear some things up - we have assumed this whole time we are chatting about landline voicemail as that was the original posters issue....

 

Can @PEC and @FredaC93 and @Sylvain please confirm if the issue you are having is with your landline voicemail - 1571 or your mobile voicemail - 222

 

Thanks!

 

 

Katie - Forum Team


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Message 23 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hi,

 

Yes I have a voicemail. I even checked it two days ago while I was in Germany but today I tried and it asked for a PIN. 

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Message 24 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hi FredaC93,

 

Can you please advise if this is a mobile or landline voicemail issue as per Katie's last message?

 

Alex_Rm

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Message 25 of 32
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Re: Locked out of voicemail abroad - PIN reset?

The issue is with the mobile, not the landline.

Thank you

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Message 26 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Thanks for confirming PEC.

 

Have you tried using 7890? If you've already tried that then please pop me a private message and I'll look at getting that reset for you.

 

Thanks

 

Melissa

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Message 27 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hi, yes it's a mobile.

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Message 28 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hi FredaC93,

 

Thanks for confirming it's for your mobile. 


I'll need to take some details from you so I can reset the pin, so I'll pop you a private message now 🙂

 

Thanks

 

Melissa

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Message 29 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Hi, I've been locked out of my voicemail - and I can't remember if I ever set a PIN number.  How can I reset the PIN quickly (I'm abroad and due to COVID, customer services take even longer to answer!).  Thanks

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Message 30 of 32
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Re: Locked out of voicemail abroad - PIN reset?

Sorted now using Virgin Mobile SMS service 🙂 happy customer
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