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phillstevens
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Re: Issues receiving OTP text messages

Nothing has been resolved no matter how many times you say it has. I can’t even set up my virgin mobile account because I can’t receive the OTP. I’ve spoken to dozens of advisors yet nothing has been fixed. At least stop lying and admit to your paying customers that you can’t fix it. 

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John_GS
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Message 402 of 440
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Re: Issues receiving OTP text messages

Hi phillstevens, 

Is other companies OTP messages coming through, not just ours? Are other messages non-OTP working?

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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nbower3
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Message 403 of 440
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Re: Issues receiving OTP text messages

Hi,

For me it is just the Santander OTP that aren't coming through. I can receive them fine from other banking apps

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John_GS
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Re: Issues receiving OTP text messages

Thanks nbower, I will send you a PM now to assist further.

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Stevieblueyez
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Message 405 of 440
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Re: Issues receiving OTP text messages

Hi John.

 

Are you able to help share the steps to fix this.

I've had a car rental booked since December through Hertz and cannot complete my registration because the OTP Verification sms message never arrives.

Having eliminated all other possibilities it's 100% an issue with Virgin Mobile 

Ire you able to unblock senders or something? The rental solutions come from KIRRK.

 

Hoping you can help as not long until I travel and have to have this service working.

 

 

 

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Gg92
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Message 406 of 440
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Re: Issues receiving OTP text messages

Ongoing issue for some people on Virgin Mobile.

Problem has existed for far too long without a resolution. 

Read my previous posts, they may be of some help.

Hope you get sorted.

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David_Bn
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Message 407 of 440
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Re: Issues receiving OTP text messages

Good Evening @Stevieblueyez, thanks for your post and I'm sorry to hear of this issue.

Do you received other similar text messages from alternative service providers?

When were you last issued with a new sim card?

Kindest regards,

David_Bn

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Gg92
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Re: Issues receiving OTP text messages

The new sim option does not resolve the issue.

Been there, done that, got the t-shirt.

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Stevieblueyez
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Re: Issues receiving OTP text messages

Generally fine with other providers for 2FA. I  used it with my Credit Card company today.

It's specifically affecting KIRRK notifications.

 

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David_Bn
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Re: Issues receiving OTP text messages

When were you last issued with a new sim card?

We could try and new sim card to see if this would allow the OTP message to be received.

Kindest regards,

David_Bn

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