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Paulina_Z
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Message 161 of 301
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Re: Issues receiving OTP text messages: Santander

Hi @rtbcomp,

 

Thank you for coming back with further details.

 

Would you be able to let us know what handset model you have and whether it has been migrated over to us from another network?


We appreciate your help.

 

Thank you,

Paulina_Z
Forum Team



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rtbcomp
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Message 162 of 301
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Re: Issues receiving OTP text messages: Santander

As I said earlier my handset is a basic Fonerange phone on a PAYG SIM

It has not been migrated from another network
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Laurie_C
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Message 163 of 301
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Re: Issues receiving OTP text messages: Santander

Hi rtbcomp,

 

Could you please confirm if you have had one of our newer purple SIMs? Apologies for any confusion caused.

 

Kind regards,

Laurie

Laurie_C
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rtbcomp
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Message 164 of 301
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Re: Issues receiving OTP text messages: Santander

Yes it is
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Ayisha_B
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Message 165 of 301
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Re: Issues receiving OTP text messages: Santander

Thanks for confirming @rtbcomp

 

I will pass on the info you have provided to the relevant teams for investigation.

 

Thank you for your patience whilst we look for a fix.

 

Kind Regards,

Ayisha_B
Forum Team



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HughJarsse
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Message 166 of 301
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Re: Issues receiving OTP text messages: Santander

'I will pass on the info you have provided to the relevant teams for investigation.

Thank you for your patience whilst we look for a fix.'

Considering the fact this has been a KNOWN problem for FOURTEEN MONTHS now, and STILL staff on here are asking for information, and repeating the mantra 'thank you for your patience whilst we look for a fix '

The REALITY is, they are not even bothering to look, and there will never be a 'fix' because VM just DO NOT CARE.

in REALITY, Microsoft have developed Windows 11 in LESS time than VM have been 'looking into' the problem, and are no nearer even having a clue what is wrong, leave alone fixing it!!!

Why should they bother, when they just keep on pretending they are 'looking into it' whilst doing nothing, and 'playing customers along' with a load of bullpoo, whilst continuing to take customers money for a service they are unable to provide!!

rtbcomp
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Message 167 of 301
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Re: Issues receiving OTP text messages: Santander

Fixed:

"Why should they bother, when they just keep on pretending they are 'looking into it' whilst doing nothing, and 'playing A SOON TO BE EX-customer along' with a load of bullpoo, whilst continuing to take customers money for a service they are unable to provide!!"

"Microsoft have developed Windows 11 in LESS time than VM have been 'looking into' the problem" That's scary on two fronts!
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Gareth_L
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Message 168 of 301
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Re: Issues receiving OTP text messages: Santander

Hi rtbcomp

We are still looking into this and can appreciate it has been an inconvenience 

But we can assure you it is still being looked into 

Gareth_L

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HughJarsse
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Message 169 of 301
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Re: Issues receiving OTP text messages: Santander

'We are still looking into this and can appreciate it has been an inconvenience 

But we can assure you it is still being looked into 

Gareth_L'

Just as I said, once again the good old 'cut and paste'  job.  As usual, the same old, same old, same old, same old, etc.

Why won't VM just admit they don't care, and have no interest in sorting out this problem. Try telling the TRUTH, rather than repeatedly 'pretending' that 'something is being done' when its blatantly obvious IT'S NOT!!

In a few weeks/months, we will get the same (cut and paste) reply AGAIN, mark my words!!

Alfie991
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Message 170 of 301
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not receiving ota text from virgin bank

I am not receiving the one time code text from my virgin bank to enable log onto the account. They are sending it and say it is a problem with virgin media !

I am receiving other texts - just not those from virgin money.

Any ideas ?

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