This issue is still being investigated by our team, my sincerest apologies for the wait and thank you all for being so patient, as and when we can provide an update we will be doing so.
Travis_M Forum Team
Come on, this has been going on for 13 (YES THAT'S THIRTEEN!!) months, and vm are 'still investigating'?? just whose leg are you pulling??
Every time a mod or 'team member' comes onto this thread (and to be honest, we never hear from the same one twice!! someone different every time) it's to 'cut and paste' the same old, same old, same old, 'we are still investigating'.
Microsoft can release a totally new version of Windows in less time that VM appear to be 'investigating' a minor problem, and we are just supposed to 'believe' that!!
Perhaps getting just one man and his dog looking into it, VM actually got some REAL IT engineers in, and WORKED on REAL issues, rather than messing about with non essential' updates' that do nothing other than change a few menus or colours on the website...
So, so fed up with this, have started moving EVERY mobile I have with VM to a REAL supplier, who actually KNOWS what they are doing, unlike the VM cowboys....
We understand it's frustrating when something isn't quite right however there is no further news. Once we have any we will of course pop an update here. Until then it will be the same message overall I'm afraid.
It's with the correct teams and they are working on this.
The reason different staff are picking this up is because the thread goes in to an available queue when someone posts on here. The staff members will pick the thread up and then reply. Sometimes the same staff member may pick it up but other times they won't.
Just rest assured, once we have an update, we will let you know.
I've been having a problem for ages where a partial text message is received from Santander. I ask for the OTP to be resent and typically I receive another partial message but a little while later the message may (or may not) be completed.
I use a basic Fonerange phone on a PAYG SIM, which may end up as a GTAP (Gone To Another Provider) SIM.