A couple of issues here:
1. I randomly got sent a new sim and changed it over as instructed and waited for it to activate and I recieved a text that said it was but I cannot call anyone, I just get a busy tone then it hangs up, so I this includes the service number. I do have a new phone as my old one broke but it isnt locked to a network.
2. The text I got was odd as it seemed to suggest that it was for a pay as you go account but I am on a contract.
3. When I looked at my Virgin Mobile app to get help, I I noticed that charges to my next bill is £80+ looking at the charges, I was charged for two calls (approx 10 mins each) on the 23rd within 10 mins of each other. It was supposedly to an 09 premium service number but I have no idea who these calls were to, I also do not think I made these as that was around the time when my old phone broke so I couldn't use it. I also wouldn't normally call a number that would be outside my call plan especially if it charged this much. I also have ASD, with one of the issues I have that I struggle to communicate on a phone with people I don't know well so I use email or other text based methods to communicate.
If someone has any ideas on this it would be helpful.
Thanks
