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Invalid sim

I have a received a new SIM card, with instructions to start using it as my current one will be discontinued. I have inserted it but I get the error message SIM invalid. I have tried phoning and messaging virgin but get absolutely nowhere. Any helps would be gratefully received. Thanks

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Re: Invalid sim

Hi Garh, thanks for getting in touch - sorry for the delayed reponse.

 

I'm also sorry to hear you've encountered this problem with your replacement SIM. In case it's something you still need help with now - I will get in touch via Pm and will help as best I can from there.

 

Tom 

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Re: Invalid sim

Thanks for getting back to me Garh, glad we could get this sorted. If we can help with anything else just pop us another message over.

 

Tom 

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