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billedge
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Installed New Sim - Can't receive calls

I received a new SIM from Virgin Mobile as part of the network upgrade. Since installing the new sim (iPhone XR) anyone calling me gets a 'phone switched off' message but I can call out. I've tried the sim in another iPhone XR and the same thing happens which suggests it's a sim or network issue and not my phone

Beth_G
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Re: Installed New Sim - Can't receive calls

Hi billedge,

 

I'm sorry to learn that you've been having issues with your new SIM.

 

You mentioned that whilst you're unable to receive calls, you can still call out. Are you able to call all different types of numbers e.g mobile and landline numbers?

 

Also, are you able to send/receive texts messages and use your mobile data?

 

Thanks,

 

Beth

 

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billedge
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Re: Installed New Sim - Can't receive calls

Hi Beth

Every thing works except I don't receive calls and text messages

Mobile data works, I can send texts and call both landline and mobile numbers

Appreciate the help

 

Regards

 

Bill Edge

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Beth_G
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Re: Installed New Sim - Can't receive calls

Hi Bill,

 

Thanks for coming back to let me know.

 

I'm now going to pop you over a PM so I can look into your account and assist from there.

 

Check out the purple envelope for a message from myself.

 

Kind regards,

 

Beth

Sufislam99
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Re: Installed New Sim - Can't receive calls

Hi there 

I can’t receive calls or messages since I installed my new sim .. my swap date it tomorrow.. so will everything work tomorrow?

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John_GS
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Re: Installed New Sim - Can't receive calls

Hi Sufislam99

 

Thanks for posting and welcome to the community,

 

Has the SIM started working since posting?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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BrianRoberts
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Re: Installed New Sim - Can't receive calls

If it is an iPhone then disable Dial assist, this should fix it.
Settings--- Phone---Dial asist.
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