08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 14-09-2020 12:45
Finally managed to sort this problem..at the 10th(?) time of asking.
Rang 789 and finally got through to somebody who could help out. Looks like perseverance is the way forward!
14-09-2020 14:49 - edited 14-09-2020 14:50
@Kev_B wrote:If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
I received an oomph SIM last week with a new number, but want it to use the existing number I have from virgin 30-day rolling contract on existing SIM, and the redundant account not renewed.
on 15-09-2020 18:19
Just received the Oomph sim and need to have my existing VirginMedia Mobile number transferred to that. Please advise
on 17-09-2020 10:19
on 23-09-2020 15:45
I need help ASAP
on 23-09-2020 17:42
Hi I recently upgraded to an Ooomph package and have an existing virgin number which I want to use not the account. Can someone contact me please.
on 24-09-2020 17:50
on 25-09-2020 05:00
Hi, I’m currently with three and will be moving my number over to my oomph sim in a few mo this when my contract is up. Is it possible to use the oopmh sim now still, then transfer my number over? Or is it the case that when my oomph sim is set up it cannot be changed, as it will have a different number ?
hope that made sense
Thanks
on 26-09-2020 18:52
Could someone contact me regarding keeping my existing virgin number with new virgin sim please
on 02-10-2020 10:23
Hey @Hayleyc1989,
Do you still need help with your oomph sim issues?
If you, please expand on the issues that you're having and I can get the help that you need.
Regards
Steven_L