cancel
Showing results for 
Search instead for 
Did you mean: 

How to use your Oomph SIM with an existing Virgin Mobile number

Kev_B
Community Manager (Retired)
Community Manager (Retired)

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

  • If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
  • If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


604 REPLIES 604

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Not a problem at all, just as above I will send you over a private message 🙂 

 

Cheers. 

ChilliHead
On our wavelength

Hi, I'm trying to take my 3 number over to my Ultimate Oomph Sim.

I have my PAC from 3 but can't get in touch with Virgin?

Please help.

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Don't worry I will take it from here and get that sorted for you 🙂 I will pop you over a private message. 

 

Cheers.

emma70
Joining in

I already have a Virgin mobile account and number which I pay for monthly. I am out of contract. My new SIM as part of my broadband and phone package arrived last week - the ooomph package. I indicated that I would like to keep my existing number when I signed up. However, the new SIM has a new number. How do I get my old number on the new SIM - and when can I cancel my old contract?

Thanks 

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi emma70, 

 

Thank you for your post and welcome to the forums. 

 

Let me get this sorted for you. What I will do is send over a private message to get this resolved 🙂 

 

Cheers. 

Adrian_H1
Joining in

Please could one of the team contact me, Thanks

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi Adrian_H1, 

 

Thank you for your post and welcome to the forums. 

 

Sure thing, you will have to give us a bit more than that to go off so we can help if you don't mind? 

 

Cheers. 

Thanks for the response, I have a new Oomph bundle with an umlimited SIM.  I have a virgin mobile pay monthyl sim and would like to transfer this number to the Oomph SIM. - How do I share the details privately?

Thanks

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

No problem 🙂 I will send you a private message so I can sort it. 

 

Cheers. 

MickCY
Joining in

Hi, in the process of switching form Virgin Pay as You go to Oomph SIM, need assistance in transferring my existing P.A.Y.G.O number to the Oomph SIM.

 

TIA  Mick