on 26-05-2022 17:16
This is really a cry for help as complaining online is just so complicated and none of the drop down boxes apply to my complaint
I have two mobile sims with Virgin Mobile on my account, one is mine, one is my wife's line.
Twice a day for the last two weeks she's been getting calls from Virgin Mobile wanting to speak to me to buy a new phone.
I have been there on a few occasions and spoken to them twice and said I don't want a new phone for me or my wife as Virgin are too expensive and I can get cheaper from elsewhere (note to Virgin, I have a good deal on my sim and nothing currently matches anywhere near what I get for the price). A moment ago they rung again and I answered this time and told them I had already spoken to someone a few days ago and I wanted to be left alone.
Their answer " what did they offer you?"
Hopefully someone from Virgin Mobile will see this and do something because its driving my wife nuts!
on 26-05-2022 17:21
Hi @sounds thanks for your post although I'm sorry to hear of your concerns raised.
Please allow me to send you a PM as I'll ask you to confirm some security questions along with your number so we can get you unsubscribed.
Please expect this PM to arrive shortly and respond directly when you can!