How can I order a replacement sim card online?

[Daphimo1]

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

[kraftyskillz]

Hi can i get a replacement sim sent out. Bit odd there's no other way to do this. 

I have lost mine unfortunately.

[Martin_N]

Hi kraftyskillz,

Thank you for your post and welcome to the community. 

We can certainly look to assist with this. What I will do is private message you so we can assist. 

^Martin

[taz91]

Can anyone help me with a replacement sim that isn't going to disappear and actually help with my enquiry?

[Martin_N]

Hi taz91,

Thank you for your post and welcome to the community. 

I'm sorry for the issues you've had with your private messages. 

I will send you a message now. 

^Martin

[AndyPash]

Hi,

I recently got a new Samsung A71 to replace a broken phone. I requested a new SIM as I wasn't able to extract the old one from the broken phone.

The new SIM arrived but the A71 doesn't seem to recognise it as being inserted. However, for some reason I am able to do wi-fi calling but there is no phone signal, no ability to send or receive texts, and no data showing.

Any ideas for what I could do? Do I need another SIM or is it the device that us likely to be faulty?

Thanks

Andy

[Martin_N]

Hi AndyPash,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with the SIM card. 

Just to confirm is this a replacement SIM card? Has the SIM card been activated? 

Where did you get the new handset from? Is it unlocked to all providers?

^Martin

[AndyPash]

Hi Martin,

Thanks for your quick reply.

I have been a Virgin Mobile customer for years, and the new phone was bought from Virgin.

The SIM I used initially in the new phone was a replacement SIM sent to me from Virgin as I was originally unable to extract my old SIM from my old phone.

This replacement SIM I doubt has ever been activated because when I put it in my new phone, the phone did not appear to recognised the existence of the SIM. I was subsequently able to get the old SIM out of my old phone but that doesn't work either - again the phone does not recognise a SIM being present. Bizarrely, however, placing the old SIM in the new phone enables wifi calling despite the SIM not being recognised.

Andy

[Martin_N]

When did you originally get the phone now being used?

^Martin

[AndyPash]

All of my phones have been from Virgin. Virgin is the only network I've been with.

[Martin_N]

Sorry AndyPash, I asked when you got the handset. As in what was the date you bought the phone. 

^Martin