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Ceebeebee
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Settling in
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Hopeless service

I’ve been trying for weeks to register for an account to be able to check my bill. I’m unable to register as I don’t have a password that I was allegedly given when I bought the sim 2 years ago!

I can never get through to anyone to speak to, they divert all calls back to the online help pages and then cut the call.

The chat line always asks for said password and when I don’t have one they either cut me off, pass on to another helper and we start all over again. Or suggest I call the helplines......that never answer!

All I want is access to my bill which is my right to do so!

Im stuck, can anyone help?!

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Jodi_S
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Re: Hopeless service

Hi Ceebeebee,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues with registering for an online Mobile account with us. We understand the frustration caused especially when a password has been forgotten.

 

We can certainly help you register for an online account and get you up and running with this. So I can assist you further I will pop you over a private message, click on the purple envelope to accept the chat.

 

Kind regards Jodi

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