Hi,
My mum has a PAYGO virgin mobile number that gets turned off on the 11th January 2022.
I am trying to help her to access her online account but she is not sure if she created one and when she registers her details it is asking for a password that was setup.
she does not know the password and when she phoned 789 for help the response was they could not help.
Does this sound right ? Is there anything I can do to help her?
Many Thanks
Chris Moran