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sarhina87
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Help with cancelling my pay monthly sim plan (not switching to another provider)

Hello there, 

I have tried to speak with a customer service agent through whatsapp messaging, phone call and SMS. 

I just need to cancel my pay monthly sim plan and I am NOT switching to another provider. I just need to end it. 

I was given a STAC code but I don't need it and there isn't a human customer service agent I could speak with. 

Can you urgently help? I'm paying for something that I don't need anymore. 

Thanks, 

Sarah

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Ryan_N
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Re: Help with cancelling my pay monthly sim plan (not switching to another provider)

Hi sarhina87, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear about this and for the lack of assistance you seem to have had. Have you been able to sort this out since? If not, please let me know. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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sarhina87
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Re: Help with cancelling my pay monthly sim plan (not switching to another provider)

Hello Ryan, 

Thanks for your reply. Unfortunately I haven't been able to find a solution yet. 

Your support would be highly appreciated. 

Thanks, 

Sarah

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Ryan_N
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Re: Help with cancelling my pay monthly sim plan (not switching to another provider)

I will pop you over a private message so I can look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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