on 01-06-2022 20:54
All of a sudden today I have been unable to access gambling sites, lottery etc. Never had issues prior to earlier today.
on 02-06-2022 08:23
Same here, can't get onto Lottery app
on 02-06-2022 15:12
Same for me
on 02-06-2022 15:20
Hi @Beemore,
Welcome back to our community forums and sorry to hear you have been having issues when accessing some sites.
We can understand this is not ideal and we want to best help.
Does the issue persist across multiple devices and browsers? What happens when you try to access those sites? Do you get an error message?
Thanks,
on 02-06-2022 15:39
Issue is now resolved. It was on my mobile and after restarting the device things are back to normal. Thanks
on 02-06-2022 15:52
Glad to hear this has been resolved @Beemore.
Please continue to monitor this and let me know if you need any further help.
Thanks,
on 02-06-2022 16:15
Resolved for me now too
on 02-06-2022 16:16
It's not resolved for me I'm afraid. It's the same on multiple devices, browsers and websites using the Virgin mobile SIM.
E.g. do a search for national lottery, click the link for national lottery website or any other similar site such as postcode lottery. I receive a message "This site can't provide a secure connection". All of the search results links use HTTPS.
I've searched the community and found people having similar problems in the past where your technical team had to manually disable parental controls. It was already disabled in the VM control panel and I've tried turning it on and off again as well as restarting devices.
If I use a VPN or a built in data saving facility such as in the Opera web browser then it works fine. It's just if going directly through VM all such sites refuse to load.
on 03-06-2022 10:48
Hi @Meanteam
Thanks for coming back to me.
I shall send you a PM now.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 21-04-2023 21:12
Please can you help me, I am having the exact same issue.