This is INSULTING!! and PATHETIC!
I do not have details of the account history [please send me all details on what payment ranges, agreed contracts over the last two years] i understood it was £45- £55 within 2019. [Even this was TOO MUCH} for a household that only needs low broadband. Single TV that needs only to be freeview and a telephone line that requires line rental only, as calls are inbound only. AKA £20-£30pm
BUT TO THE POINT! ~I take offence that you have completely skipped the fact that the account holders are in a vunerable eldely category and you have made no attempt to review the sales tactics pitched at them to get them to agree to over inflated services!! Shame on virgin. To my knowledge you never did an account review with them.Ref : https://www.virginmedia.com/corporate/media-centre/press-releases/virgin-media-unveils-new-measures-...
Nor have you put on record as per my request that the account holder is within the elderly vunerable category and such sales pitches need to stop.
Please get a senior representative to make contact directly.
Many thanks
Virgins response:
I have taken a look at the account and regarding the billing, the last time the bill was at £45 was in 2011.
The current package Is called the bigger bundle, This includes our full house TV, 100M broadband and talk weekends.
If you would like any more information regarding what the package include please do let me know.
Kind regards,
Zak_M