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Emergency Calls Only on mobile

Since this morning I have had 'Emergency Calls Only' displayed on my phone.

Was working fine last night and the SIM card has been in place since at least April 2019 (cannot remember if I got a new SIM with my new phone then)

Have tried restarting phone (Huawei P20 Pro), turning phone off and back on, turning airplane mode on and back off, removing SIM card and reinstalling. First three numbers on the card are '318' so not one if the '319' batch. Have checked account on Virgin Mobile website and there do not seem to be any issues there.

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Message 2 of 19
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Re: Emergency Calls Only on mobile

Is this just in one place?

If so check https://myaccount.ee.co.uk/networkchecker/checkservice

To see if there is an outage.

Other than that may be a faulty SIM

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Message 3 of 19
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Re: Emergency Calls Only on mobile

Thanks for the reply - no it seems to be everywhere.

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Message 4 of 19
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Re: Emergency Calls Only on mobile

Any chance of trying the SIM in another phone? It would isolate the problem.

Probably need a new SIM card though. 

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Message 5 of 19
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Re: Emergency Calls Only on mobile

Yeah good idea - will try it in my partner's phone when they get back home.

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Message 6 of 19
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Re: Emergency Calls Only on mobile

OK, have tried the SIM in another known working phone and it doesn't work there either so it looks like the SIM has failed 😞

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Message 7 of 19
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Re: Emergency Calls Only on mobile

Certainly seems that way. As you probably can't ring 789. 0345 6000 789 will get you to customer services from any phone.

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Message 8 of 19
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Re: Emergency Calls Only on mobile

Hi brakespear,

 

Thanks for posting and sorry to hear of the SIM issues. Have you managed to speak to the team since posting? Please let me know if you need further assistance. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 9 of 19
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Re: Emergency Calls Only on mobile

Thanks John_GS, have spoken to support and new SIM is on the way 🙂

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Message 10 of 19
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Re: Emergency Calls Only on mobile

Hi brakespear,

 

Thank you for the update, the new sim should resolve your issue, if this isn't the case please let us know and we will be able to assist further.

 

Kind regards

 

Paul

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