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Delayed Notifications WhatsApp snap email

Hi, ever since joining I've had delays in emails what's app snap missing important calls

So frustrating...for all involved 

I have been on 02 and on vodafone same phone mi max 3 with zero problems 

I have reset phone as I thought that could may have been the problem  

I've tried different APN settings 

Still the same ....

And I've since tried other Sims from other networks and works perfectly 

So I believe it only has to come down to virgin mobile network as being the problem 

It's like I'm paying for a service that isn't providing 

I've since today found many others on these forums with the exact same problem 

Could some one shed some light please 

I wished I hadn't signed up now is the only solution to change provider ? !!!

 

 

 

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Re: Delayed Notifications WhatsApp snap email

Anyone ? Is there a telephone number I can call ? Twitter ? Surely some way of sorting this ??

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Message 3 of 23
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Re: Delayed Notifications WhatsApp snap email

Hi Alanmobilenew,

 

Thanks for the post and welcome to community.

Apologies if your having  delayed notifications on your Whatsapp and Snap email.

 

You can check here and run some diagnostics.

 

Let us know if this helps.

 

Kinda Regards,

 

Trisha_G

 

 

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Re: Delayed Notifications WhatsApp snap email

Hello Trisha , thanks for getting back to me 

That link takes me to fix phone 

When clearly my phone worked on other networks 

I would really just like to leave virgin network 

Is that possible  please 

Not helpful at all 

Family friends work can not get a hold of me 

Causing problems all around 

Kind regards 

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Re: Delayed Notifications WhatsApp snap email

Hi, there. Alanmobilenew.

 

Thank you for getting back to us.

Very sorry about the issues youv'e been experiencing. This is not the level of service we aim to provide and we don't want to hear that you are thinking of leaving.

Have you tried to check this link here?

 

If you want to speak to our support, you can try this link here.  To get help online.

Please keep us posted.

 

Thanks.

Jean_F

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Message 6 of 23
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Re: Delayed Notifications WhatsApp snap email

I am having exactly the same problem! I have tried everything. I can't see the point of paying for data when I can't even get my messages. I am getting REALLY frustrated! I had no issues with my other network. I have only just been with virgin for 1 month and am not regretting it. They fail to acknowledge that there is even a problem which is the biggest issue. THIS NEEDS TO BE SORTED!! 

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Re: Delayed Notifications WhatsApp snap email

*I AM regretting it is what this should say!!
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Re: Delayed Notifications WhatsApp snap email

Hi HPATEL,

 

Thank you for your message. I'm sorry to hear this. 

 

Are you still having this issue?

 

 

^Martin

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Message 9 of 23
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Re: Delayed Notifications WhatsApp snap email

Loads of people with this issue and quite a few threads on here. 

It's not phone related but it is the network. Good luck trying to get that across.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Delayed Notifications WhatsApp snap email

Yes, still having this issue. I have only been with Virgin since 10th March and since 4th April I have been having this issue.

When calling customer service, they only suggest things to do with my phone. It is nothing to do with my phone or my notification settings!

I wish Virgin would acknowledge this and sort it out. Otherwise I really don't know why I am paying for my contract and will have to find a better network like I used to have!

It's obviously a Virgin issue as there are other people having the same problem, not just now, but in the past too going by threads on here

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