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Data wrong

paulh13
Joining in

Hi I've just signed to virgin mobile and my contract data says unlimited data but it comes up.with a 2gb warning on my phone and how do I solve it 

5 REPLIES 5

BenMcr
Very Insightful Person
Very Insightful Person
That'll be a phone setting most likely. What device do you have?
**********************************
I work for Virgin Media - but all opinions posted here are my own

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi paulh13, 

Thanks for posting and welcome back to the community.

As @BenMcr has advised, it will most likely be the handset advising as such.

Did you receive a text message regarding this from ourselves?

Thanks,

Kain

BenMcr
Very Insightful Person
Very Insightful Person

Here's how to turn off the data warning on a Samsung device - in the data usage settings bit

https://www.samsung.com/us/support/answer/ANS00079018/

**********************************
I work for Virgin Media - but all opinions posted here are my own

Thanks for the help much appreciated