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mil1
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Customer support

Hi,

I am a new virgin media customer and had some issues with my new contract.

I called the support number and the call kept cutting out so they rang me back on the same number I called them on.

They then asked me for my address and postcode and three digits from my security question.

Is this normal information to be asked for? I don't usually have to call customer support but when I have. I havent had to give this kind of info.

I just wanted to see if this is normal info to have to give to confirm my identity?

Thanks!

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Anonymous
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Re: Customer support

yes its normal
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