Hi, I ordered a sim only plan from mobiles.co.uk which is part of carphone warehouse, I set up the sim and got the usual set up texts and sim activated text, when I tried to make a call it said i had no credit and gave me the option to top up.
The sim card I recieved is a pay monthly card which includes 3gb of data and unlimited calls and texts and i have a direct debit set up.
When checking my account it confirms that im on payg starter.
Can anyone tell me what the problem is and how to resolve this
i have exactlly this same situation. I try to call them but they said i need go to carphone warehouse, i been there, they show me they send everything to virgin mobile.. so its them issue to activate the card...