I'm abroad for a few months.
On 25/2/22 I rec'd an email to say a new sim was on its way to my UK address.
Customer service advised that this was because of the ee->vodafone migration. They arranged to send me another new sim to a UK based friend. He activated it and I paid £50 for it to be couriered to me. It is working fine in my phone,
Two weeks later I got an email to say another sim was on it's way. Customer service said this was a mistake and this 3rd sim was cancelled.
Yesterday I got an email to say another sim was on it's way ( the 4th one). Now customer service are telling me that when my current ( 2nd) sim was activated in the UK it was actually.
done on the old EE 4g network. I was informed that what I should have done was to upgrade my current 4g tariff to a 5g tariff and then activate the sim.
So basically the sim I have now which is working will be deactivated in 14 days and I will have to spend another £50 for this 4th sim to be sent to me.
Is anyone else having the same experience? There is nothing in any emails, or on the Virginmedia website to say that I had to take the initiative to upgrade my tariff before I activated the sim. Customer service also didn't inform me about this during any prior phone calls.
I think this is really poor service by Virginmedia