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mikeclarke34
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Charges for 0345 numbers.

On 20 Jan 21 I made a call to nhs pension service on 0345 1212522 which I presumed to be free. Today I received my bill which came to£20.14.My normal charge excluding is £7.00. There was a charge of£13.14for a call to a 08451212522 number which was not the number I dialled. I have wasted my time trying to obtain an answer to my problem by speaking to Asian operators who tell me that a0345 number is a service call and that the system cannot make mistakes by substituting 0845 for the 0345 that I dialled and spoke to NHS pensions about my late wife's death on that day.

Could someone please clarify the situation and rectify the situation?

Is a call to a 0345 number included in my call allowance and if so can staff be made aware of this.?

Please look at my bill. 

Regards, Disgruntled Customer. 

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Chris_W1
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Re: Charges for 0345 numbers.

Hi mikeclarke34, thanks for the message and sorry to hear about the billing issues, I will send you a private message so that this can be looked into for you. Chris. 

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Chris_W1
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Re: Charges for 0345 numbers.

Hi mikeclarke34, thanks for the message and we are glad to hear things are now resolved. let us know if you need anything and have a good day. Chris 

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