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fiesata
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Charged £3..00 for overuse of data - but I didn't!!

Read my VM mobile bill this week and noticed an  extra £3.00 for over use of data allowance by 166 Kb on 18/3/19.However  I monitor this and received a message via the app that I had 5% of my allowance left o/n 21/3/19 I received a message stating I had used 95% of my inclusive data (see below)

Screenshot_20190330-150752_Messages.jpg

So I couldn't have been over the limit as alleged.Could a moderator please refund the £3.00 or do I need to call ?

Thanks

Paul

 

 

 

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Very Insightful Person
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Re: Charged £3..00 for overuse of data - but I didn't!!

You will have to look at your usage on line as this 95% warning is noticeably unreliable. 

If it is under there then the first thing to do is ring 789

The mods may pic it up on here but it could take some time.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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fiesata
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Re: Charged £3..00 for overuse of data - but I didn't!!

Thanks for the reply I called customer services who checked my account and said it was a billing error and credited the £3.00 back to my account

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Forum Team (Retired) Trisha_G
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Re: Charged £3..00 for overuse of data - but I didn't!!

Hi fiesata,

 

Thanks for the post. Apologies if  you had some issues with your bill.

Great to hear that its all sorted and already provided the £3 back on your account.

 

You can check your remaining allowance on your mobile app and you can also put a spending cap value that can be set up online by logging in to your online account here, to avoid extra charges in the future.

 

 

Please let us know if you need further assistance.

 

 

Kind Regards,

 

Trisha_G

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