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HolyCow
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Cant register Sim as no security question

Hi

I recently signed up for a virgin broadband package that came with a oomph sim card. I tried to register the sim to keep my old number but it asks for a security answer and the question in blank.

any help would be appreciated

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Emma_C
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Re: Cant register Sim as no security question

Hi HolyCow, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're unable to set up an online account, this isn't good. 

As it's an Oomph SIM and part of your cable package have you tried using the memorable word you use for your cable account?

 

If that doesn't work then just reply to the personal message I'm sending now and we'll take it from there 🙂

Emma_C - Forum Team
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