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Annie65
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Cant get texts or calls

Hi nothing I do allows me to send texts or make calls, it won't even let me call 789!! All allowances have been refreshed and I have changed nothing HELP!!!!!!!

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Gareth_L
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Re: Cant get texts or calls

Hello Annie65

Really sorry to hear this is happening 

Can I ask what phone you have and also have you had any messages about swapping the Sim card recently 

Gareth_L

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Annie65
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Re: Cant get texts or calls

Hi Gareth

The phone is a samsung S10  and i havent heard anything about a new sim etc

I have tried so many things and had no help so i am probably moving to another network. My ex said he has paid it so there is no reason at all for it not to work. 

Many thanks

Ann

 

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Gareth_L
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Re: Cant get texts or calls

Thanks Annie65

Let me see if I can get this sorted for you, Even if it is until you leave us 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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