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Cancelling broadband, can I keep my oomph sim

daniyal-ali
Joining in

on ‎21-01-2023 15:35

I am planning on cancelling my broadband as I have moved house and don’t need internet at the old house. Will I be able to keep my oomph SIM if I cancel my broadband.

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2 REPLIES 2

Zach_R
Forum Team
Forum Team

on ‎21-01-2023 15:38

Hi @daniyal-ali,

Thank you for your post and welcome to our community forums. We're here to help.

If you're cancelling your Oomph bundle then I'm afraid that this would extend to the SIM card too. I'd recommend speaking with the Virgin Mobile retentions team on 0345 6000 789 (or 789 from a Virgin Mobile handset) once you've processed the cancellation so that they can put you on a deal you're happy with and so that your mobile service remains active.

Let us know if you need any further assistance.

Thanks,
 


Zach - Forum Team
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enlli
Very Insightful Person
Very Insightful Person

on ‎21-01-2023 15:40

Only way to keep it is to take out a SIM only airtime plan on the number as your 'free' SIM is linked to your Broadband.

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