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Cancel my contract

  • I have not used my Sim since I have it and I am paying a card that I do not use. On the page it says that it would be canceled within 365 days, but it is not.
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Re: Cancel my contract

Hi Cynthiavilacond, 

Thanks for your post and welcome to our community. 

Sorry to hear you're paying for a contract you're not using, this isn't good. 

If you have a PAYG SIM card that isn't used then it would be terminated within 90 days, this did use to be 365 days. 

If you have a contract it's slightly difference, we'll need to have a look at the account and see what's going on. 

So I'll pop you a message now and we'll take it from there. 

Emma_C - Forum Team
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