on 03-08-2022 23:18
My phone has had no signal for two days... I wonder if my account has broken.
However, neither of my saved passwords appear to work to login and check my account. I can't reset my password as that requires a verification text to the mobile connected to the account, which I can't receive as it has no signal...
Any help?
Thank you,
Bryn
Answered! Go to Answer
on 04-08-2022 08:57
Hi Bryn11,
A warm welcome and thanks for posting on our community forums. Sorry that you're currently experiencing loss of signal on your mobile and that you're unable to sign in to your online account.
Can we ask if you have recently rebooted your handset and made sure that you have the latest software download on your mobile?
With regards to logging in to your Mobile account online, have you cleared all cookies/caches and history and tried your password again.
Also, if your unable to log in via our App, can you try logging on a different web browser and device?
For further help and advice with this issue, please check the link here https://www.virginmedia.com/help/mobile/virgin-mobile-issues
Kind regards Jodi.
on 04-08-2022 08:57
Hi Bryn11,
A warm welcome and thanks for posting on our community forums. Sorry that you're currently experiencing loss of signal on your mobile and that you're unable to sign in to your online account.
Can we ask if you have recently rebooted your handset and made sure that you have the latest software download on your mobile?
With regards to logging in to your Mobile account online, have you cleared all cookies/caches and history and tried your password again.
Also, if your unable to log in via our App, can you try logging on a different web browser and device?
For further help and advice with this issue, please check the link here https://www.virginmedia.com/help/mobile/virgin-mobile-issues
Kind regards Jodi.
on 04-08-2022 16:49
Thanks Jodi,
Your first suggestion - that I needed up update my OS - has fixed my signal issue (and brought on a deluge of backed up texts!).
Thank for your help,
Bryn
on 04-08-2022 17:21
Glad to hear Jodi was able to help with this @Bryn11
Please do not hesitate to contact us if you need any further help.
Thanks,